Here are some of the most common questions we are asked. Check out our Carpet Cleaner FAQs.
How much time will it take to clean my carpet?
Generally, it will take approximately 20 minutes per room. This time can vary greatly with respect to the amount of furniture to be moved. On how soiled the carpet is, and any necessary spot removal treatments.
Won’t water damage my carpet?
Water can damage the carpet if it is improperly extracted. Actually, the method used by Auckland Carpet Cleaner removes 95% of the limited water with our industrial-strength vacuum. In addition, it’s the method that most carpet manufacturers would suggest.
How long will it take for my carpet to dry?
Drying time is determined by humidity levels, airflow to the room(s) cleaned, and the type of carpet. Generally speaking, turning on your air conditioning or heating system (depending on the time of year and your location) will help speed the process. Although it typically takes 2-24 hours for the carpet to dry, you can walk on it as soon as we are finished (just don’t forget to remove street shoes first to avoid re-soiling).
Does cleaning my carpet makes it soil faster?
The problem is caused by residues being left in the carpet which attract dirt. The modern methods we use rinse almost all of the cleaning agents out of the carpet so that it will not attract dirt.
How soon do I have to wait to permit my children or pets on the carpet?
Carpets may be walked on with clean feet or indoor shoes right after cleaning. However, we recommend restricting activity on the carpet to this foot traffic until it is completely dry.
Will the cleaning agents employed cause harm to my children or pets?
The basic cleaning solution is nearly the same as laundry detergent. Though it may be both family and environmentally friendly. It is always a good idea to restrict contact between the recently cleaned carpet and your children or pets.
Do I have to move my furniture prior to the arrival of the crew?
Carpet Cleaner Auckland is professionally trained to move your furniture and put them back to its rightful place after. We do advise you to remove items off of your pieces of furniture such as electronics, plants, lamps, and knick-knacks. We will move almost all furniture that can be safely moved by a two-man crew. There are some items we will not move. That includes:
- china cabinets
- some large beds
- dressers with mirrors
- billiard tables, and so on.
Should I be home while my carpet is being cleaned?
It is not required that you be home while your carpet is cleaned because we are thoroughly trained professionals you can rely on. To be able to provide the best possible service, we do recommend that someone be home before we begin cleaning. Specifically to discuss any specific needs or areas of concern with regards to the care of your carpet.
Is it possible that both my area rug and the carpet it sits on cleaned at the same time?
Yes. Eventually, the area rug can’t dry over the wet carpet. The area rug has to be taken to a clean hard surface to dry. Occasionally, Carpet Cleaner Auckland technicians will bring your area rug to a special facility to be cleaned and deliver the rug back once it is totally dry.
What do I have to do if the spots that were cleaned reappear?
Despite the fact that most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface following cleaning. Should this happen, contact your local Auckland Carpet Cleaner as soon as possible. They will be able to help you resolve this concern.
Do you guarantee customer satisfaction?
We are pleased to work with you to correct any situation that may come up. In some instances, this can mean spot cleaning specific areas of concern or even completely re-cleaning the areas under consideration. In the end, we’re not satisfied unless you are.